Once an invoice has expired we start our invoice reminder proces. Before we start the proces we will analyse the debtor. We use publicly available information (like from the CBS) and customer specific information which is held by the organisation. Based on our analyse we choose a specific reminder proces for the debtor. For instance a young person from Amsterdam will receive messages in their “language” and will be contacted via mail, sms instead of via letter and fax.
We have multiple collecting schemes which are all flexible and can be adjusted. Additional schemes can be added easily. Within the reminder proces we analyse the behaviour of a debtor. For instance if we sent mails and if we see that they read the mails we will not sent a letter. Therefore we can work more efficient and are able to avoid unnecessary cost.
All our messages include an ideal link. That way an invoice can be paid instantly and on any device. We have also made it really easy for the debtor to contact the organisation if they disagree with the invoice or if they have a question. Additionally it is possible to pay an invoice in terms if allowed by the organisation. We will keep track of the terms and can sent pre notifications so the debtor will not forget any term.
The goal of our invoice reminder process is to get a payment as fast as possible without disturbing the customer relation. Therefore we do not sent ominous messages and make it really easy to communicate. If a customer still does not pay after our last message our systems sends the file directly to the bailiff or lawyer.